{"id":83,"date":"2024-03-18T20:18:08","date_gmt":"2024-03-19T01:18:08","guid":{"rendered":"https:\/\/mdlpersonaliza.com\/?page_id=83"},"modified":"2024-03-27T15:48:24","modified_gmt":"2024-03-27T20:48:24","slug":"cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/mdlpersonaliza.com\/index.php\/cambios-y-devoluciones\/","title":{"rendered":"CAMBIOS Y DEVOLUCIONES"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Cambio de Tama\u00f1o<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Requisitos<\/h2>\n\n\n\n<ul>\n<li>La prenda debe encontrarse <strong>nueva y sin da\u00f1os<\/strong>.<\/li>\n\n\n\n<li>Debe tener <strong>todas las etiquetas y marcas adheridas<\/strong>.<\/li>\n\n\n\n<li>Presentar el <strong>recibo de compra<\/strong> es necesario.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Tiempo L\u00edmite<\/h2>\n\n\n\n<ul>\n<li>Realizar el cambio <strong>dentro de los 7 d\u00edas naturales<\/strong> despu\u00e9s de haber realizado la compra.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Costos de Env\u00edo<\/h2>\n\n\n\n<ul>\n<li>El cliente debe <strong>cubrir los gastos de env\u00edo<\/strong> para el cambio.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Exclusiones<\/h2>\n\n\n\n<ul>\n<li>No se permite el cambio de tallas para art\u00edculos en <strong>SALE<\/strong> o bajo la secci\u00f3n <strong>\u00abOFERTAS\u00bb<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Cambios por Defectos<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Periodo de Garant\u00eda<\/h2>\n\n\n\n<ul>\n<li>La garant\u00eda tiene una vigencia de <strong>4 meses<\/strong> desde la fecha de adquisici\u00f3n del art\u00edculo.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cobertura<\/h2>\n\n\n\n<ul>\n<li>Si el art\u00edculo adquirido presenta <strong>fallas, imperfecciones o defectos de producci\u00f3n<\/strong>, se puede retornar sin coste.<\/li>\n\n\n\n<li>Esto incluye problemas como:<\/li>\n\n\n\n<li><strong>Costuras deshilachadas<\/strong>.<\/li>\n\n\n\n<li><strong>Imperfecciones<\/strong> en las costuras o en el material.<\/li>\n\n\n\n<li><strong>Hilos sueltos<\/strong> que afecten la funcionalidad del art\u00edculo.<\/li>\n\n\n\n<li>Exclusiones de la garant\u00eda:<\/li>\n\n\n\n<li><strong>Rasgaduras<\/strong> ocasionadas en el material.<\/li>\n\n\n\n<li>Uso inadecuado o <strong>cuidado incorrecto<\/strong> del producto.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Proceso de Devoluci\u00f3n<\/h2>\n\n\n\n<ul>\n<li>Comunicarse mediante la l\u00ednea de <strong>WhatsApp <\/strong>o utilizando el <strong>bot\u00f3n de WhatsApp<\/strong> en nuestro sitio web.<\/li>\n\n\n\n<li>Proporcionar <strong>im\u00e1genes<\/strong> que respalden el motivo de la devoluci\u00f3n.<\/li>\n\n\n\n<li>Tras la confirmaci\u00f3n del producto devuelto, nos pondremos en contacto. Si el producto no est\u00e1 en inventario, se podr\u00e1 optar por un <strong>vale por el valor del art\u00edculo<\/strong> o la <strong>restituci\u00f3n del importe pagado<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Correcci\u00f3n de Pedidos Equivocados<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Proceso<\/h2>\n\n\n\n<ul>\n<li>Notificar el error en el pedido a nuestro <strong>correo electr\u00f3nico de atenci\u00f3n al cliente<\/strong> o por <strong>WhatsApp<\/strong>, dentro de los <strong>3 d\u00edas laborables<\/strong> tras la entrega.<\/li>\n\n\n\n<li>El art\u00edculo debe estar <strong>intacto<\/strong>, <strong>limpio<\/strong>, con <strong>todas las etiquetas y marcas<\/strong>, en condici\u00f3n <strong>\u00f3ptima<\/strong> y en su <strong>empaque original<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Devoluci\u00f3n<\/h2>\n\n\n\n<ul>\n<li>Utilizar el mismo embalaje que se us\u00f3 para la entrega o uno que asegure la protecci\u00f3n del art\u00edculo durante el transporte.<\/li>\n\n\n\n<li>La informaci\u00f3n para el env\u00edo ser\u00e1 proporcionada por <strong>WhatsApp<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Soluci\u00f3n<\/h2>\n\n\n\n<ul>\n<li>Despu\u00e9s de recibir y verificar el art\u00edculo, se despachar\u00e1 el pedido correcto en un plazo de <strong>2 a 5 d\u00edas laborales<\/strong>.<\/li>\n\n\n\n<li>En caso de no contar con el art\u00edculo correcto en stock, se proceder\u00e1 a la <strong>devoluci\u00f3n del dinero<\/strong> correspondiente al valor del art\u00edculo err\u00f3neamente enviado.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Cambio de Tama\u00f1o Requisitos Tiempo L\u00edmite Costos de Env\u00edo Exclusiones Pol\u00edtica de Cambios por Defectos Periodo de Garant\u00eda [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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